JOB TITLE: Program Associate - Repair Programs

DEPARTMENT: Program Delivery

REPORTS TO: Program Manager - Repair Programs

FLSA: Exempt

SALARY RANGE: $55,000 - $60,000


About the Center

Founded in 2008, the Center for New York Homeownership (the “Center”) is a not-for-profit that promotes and protects affordable homeownership so that all New Yorkers can build strong, thriving communities. With more than 18 years of experience, the Center's work spans direct services, network coordination, and systems-level intervention. It coordinates a citywide network of housing counseling and legal services providers, operates a statewide Homeowner Hub call center, and co-administers approximately $40 million annually in state funding that supports homeowner services statewide. The Center’s mission-driven CDFI, Sustainable Neighborhoods, lends approximately $7 million annually and holds approximately $100 million in net assets as of December 2025. The Center’s work is grounded in collaboration with community-based partners, public agencies, philanthropy, and national leaders in heirs’ property and housing preservation. Through these partnerships, the Center continues to develop scalable, practical solutions that preserve homeownership, stabilize communities, and expand access to economic opportunity.


Position Summary

Reporting to the Program Manager, the Program Associate - Repair Programs is responsible for supporting tactical operations within the Center’s repair programs and other initiatives, as needed. The Program Associate will develop and draw on a deep knowledge of Homefix procedures and strong relationships with Center team members, program partners, and funders to monitor program pipelines, and serve as the first point of contact for homeowner issue cases. The associate will also draft and route program subcontracts and coordinate the team on quarterly funder invoices and narrative reports. The Center is seeking an organized, motivated, and proactive applicant who can coordinate program operations tasks and guide applicants through a complex program while providing an excellent homeowner experience.

This is a full-time, exempt position. The Center operates under a hybrid work model, with staff generally expected to work on site a minimum of two days per week to support collaboration, connection, and impact. Candidates must be able to meet this in-office requirement. Work obligations may on occasion necessitate evening or weekend hours.


Responsibilities include but are not limited to:

● Develop and maintain a detailed knowledge of current Center repair program procedures;
 Monitor repair program pipelines, highlighting issues to program leadership and implementing solutions as needed to ensure program performance to goals;
● Coordinate Center and external partner teams to draft and submit quarterly and annual funder narrative reports and invoices;
● Partner with the Program Manager to facilitate program partner operations, including contracting, data collection and review, and payments.
 Triage incoming program case review requests from a variety of sources and act as the point of contact for each case from initial intake to issue resolution;
● Maintain consistent and professional communication with individual applicants (and their program point of contact), ensuring they feel informed and supported when issues arise. Keep relevant program leadership, subcontractors, and funders informed of issue cases as they arise;
● Collaborate with the Program Manager to highlight common applicant challenges within repair programs and suggest potential policy changes in order to avoid future issue cases;
● Perform other tasks and duties reasonably related to job requirements, as needed;


Skills & Qualifications

● Bachelor's degree or equivalent work experience required at a mission-driven organization;
● Fluent with Google Suite and/or Microsoft Office (Word, Excel, PowerPoint); experience with Salesforce or other CRM system is a plus;
● At least one year of experience working directly with clients on a one-on-one basis in person or over the phone. Relevant experience working at a nonprofit organization or housing-focused agency a plus;
● Experienced multi-tasker, capable of managing multiple individual cases and program operations tasks concurrently;
 Dedication to maintaining consistent, proactive, and compassionate communication with applicants experiencing a program issue;
● Ability to think critically, identify program challenges, and propose/implement solutions to improve the Center’s repair programs;
● Ability to work collaboratively with team members, a strong sense of ownership over individual workflow and responsibilities, and a dedication to problem-solving.
● Passionate about promoting equitable, sustainable, and affordable homeownership in New York; ● Bilingual in English and one other language is a plus;


Values

● Demonstrate Ownership by showing initiative, active problem-solving, being solution-oriented, acting conscientiously, and putting team results above individual accomplishments
● Demonstrate Growth Mindset through resilience, humility, engaging in expansive thinking, and
showing curiosity and openness to learning
● Work Collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence, actively seeking input and consensus building, and having positive energy

Essential Mental and Physical Functions

● Regularly required to speak English clearly and hear the spoken word well;
● Regularly required to physically operate routine office equipment such as telephones, computers, etc.
● Regularly required to utilize near vision ability to read data and documents, including spreadsheets and reports, in printed form and on computer screens.


Application

To apply for this position, please submit your cover letter with salary requirements, resume with 3 professional reference contacts through our website. Only those candidates selected for an interview will be contacted. Applicant review will continue until the position is filled.

The Center strongly encourages Section 3 residents to participate in this hiring effort. Information to determine if you are a Section 3 resident can be obtained by contacting [email protected].

Persons requiring reasonable accommodation to participate in this hiring effort are requested to contact: [email protected].

We thank you for your interest in career opportunities with the Center for NYC Neighborhoods.

The Center for NY Homeownership is an equal opportunity employer. We recruit, hire, upgrade, train, and promote for all positions and job classifications without regard to race, color, religion, creed, gender, national origin, age, physical or mental disability, marital, veteran or disabled veteran status, sexual orientation, or any other status as a member of any other legally protected group or activity.

To learn more, visit cnyh.org.